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Quite some time ago, I booked few tickets for AirAsia flight. And a glitch happened where they debited my money (I paid using direct debit) from my account, but my booking wasn’t there. I was a bit frustrated because I thought I will never get my money back or validate the booking (if yes, it might be a tedious process). Few business days later, I knew I was wrong. I got back my travel itinerary.

How I managed to do it? Choose the right and appropriate path. I called both CIMBClicks and AirAsia hotline and address them my problem. Remember, make you you jot down the transaction amount, date and time, and you reference number.

Why I need to congratulate them? Because the operators talked to me in a nice and polite way. They took appropriate actions and they made several attempts to call me back (after the attempts they no longer contacted me because everytime they call, I was in class). Anyway, they sent me the travel itinerary to my e-mail account quite a number of times (I think that is because they want me to ‘note’ the itinerary). Good job CIMB! AirAsia!

I used to complain once to TM about my Streamyx service, and they asked me many ridiculous questions even though I told them repeatedly that my modem broke down and needs replacement. The main problem that lies with TM is they keep on putting the blame on customers. In conclusion, TM has a lot of things to do in order to improve.

Here’s my story.

Flying to Alor Setar from LCCT costs us about RM 42.50 (including up to 15kg of checked bags).

Then, Afiq Izzat and me booked our flight. Suddenly, one and a half hours before the promo period ends, Nadiah also decided to fly with us, even though she has to wait until Monday (if she can, she want to go home ASAP such that she wish her house to be placed next to INTEC).

I only have RM 50.68 in my CIMB account.

Upon paying (added the Skybus service, total RM49.00), CIMB doesn’t allow me to more than RM 40.68 from my account.

CIMBClicks customers are suddenly hard to reach from Cendana.

Luckily, Ajwad allows me to use his Maxis Broadband (shared but secured wireless connection) and I started figuring out what am I supposed to do. The booking will expire soon (on 4 a.m).

I have a Calculus Quiz on the next day. The time is 2 am already, but I still don’t know where should I reach. I saw and advertisement in my room:

“TOPUP, service available 24/7?. More or less it means the same lorh…

24/7? Then it is appropriate to call him now. I called him. Wished that he have the internet banking account. Unfortunately, he only has Bank Islam account, which is currently not supported natively (for direct debit) with AirAsia.

Frustrated, I turned on my Yahoo Messenger. Wished that somebody is there and willing to help me. I need only RM50.

Meizan was there, and luckily Meizan has about Rm63 in his account. He transferred RM50 to me. Pheww….

I paid it using direct debit. Somehow, AirAsia says they didn’t receive my payment yet. So, the booking WILL EXPIRE SOON. ON 5 AM!.

I want to sleep. Next morning, yes, the booking is no longer available.

Immediately, I made a complaint to Airasia using their online feedback system. And also a complaint to CIMB Clicks. I gave them what they need such as the reference number etc.

This evening, I just was curious to know whether they had replied me or not. I don’t care anymore that I lost Nadiah’s booking, but I want my money back. Nadiah also doesn’t care much as she will go back sooner (remember: a house next to INTEC like she wished).

I saw two emails in my inbox. Same email, with…

A NEW TRAVEL ITINERARY!

Wow…Nadiah, you are in now.

I can’t wait to ask RM 50 (49.00 plus my very own service fee, 1.00 = RM 50.00) from Nadiah.

Alhamdulillah…

Thanks a lot for the good people at AirAsia and CIMB, Meizan Asyraf, my big bro, Adam,

also

Niro and his 1407 peers
Ajwad and his 1408 peers
My 1406 friends, and
A NICE-TALKING AND SUPER POLITE CIMB CUSTOMER CARE.